Because the Controller is an Android device, it is linked to Google. Customers can add the Controller to their personal Google Account by signing into Google from the Controller.
There are a couple of ways to sign into Google, but the most common way is by signing into the Google Play Store to download apps or get app updates for their respective BMPRO program. Depending on the customer’s Google Account settings and depending on what they choose when setting up their account on the Controller, they may sync settings from their Google Account to the Controller and import a password, pin code, or swipe pattern.
Whatever method is used to set up a lock screen, intentional or not, BMPRO has NO ability to bypass, reset, recover, or default a password, pin code, or swipe pattern.
You may try the following:
1. You can log into your Google account on a computer and remove the pin or swipe code.
2. You can log into you Google account on a computer and factory reset the device.
3. You can use a swipe or pin code from your current cell phone or an old cell phone.
4. The screen will sometimes tell the user that after so many incorrect patterns or pin code entries the screen will factory reset. Which is ok, and you will just need to re-download your JAYCOMMAND app.