Setec Customer Support

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Activity overview

Latest activity by Setec Customer Support
  • Setec Customer Support commented,

    Official comment

    When in Storage Mode, power to the CAN bus will be turned off, meaning there will be no communication or power to the accessories connected to the J35 CAN bus. The tablet may may continue to run on...

  • Setec Customer Support commented,

    If the Odyssey tablet has been reset and repaired, the RV data will need to be re-entered. Ensure the battery chemistry and capacity details are correct, enable the water tanks, wall switches and p...

  • Setec Customer Support commented,

    So that we can look to assist you with your enquiry, further details are required.You are welcome to contact our customer service team to discuss over the phone.

  • Setec Customer Support commented,

    Thank you for your feedback, with a feature request. This has been forwarded to the leadership team, for review and consideration.

  • Setec Customer Support commented,

    If an inverter is included in your setup, an external shunt is required. As per link for the BP35HA owners manual: https://teambmpro.com/wp-content/uploads/BP35-II-Owners-Manual-Digital.pdf Refer t...

  • Setec Customer Support commented,

    If this is regarding the SmartConnect range, ensure to set the thresholds on the mobile app.Link provided to assist with pairing & setup of the Odyssey app: https://teambmpro.com/wp-content/uploads...

  • Setec Customer Support commented,

    Official comment

    Wiring Diagram guide is available in the ProBoost40 manual. Please see below, which can be found on page 2;Also there is additional diagrams on pages 3 & 4; link provided: https://teambmpro.com/wp-...

  • Setec Customer Support commented,

    Official comment

    The initial installer who setup the BMS in the RV, has placed it under their Google Account. We are unable to overwrite this, as it is not related to BMPRO.It is a Google Account issue, which is no...

  • Setec Customer Support commented,

    The main BMS may need a Hard Reset, which is done differently, depending on your unit. Ensure to check the power point works with another appliance (e.g. toaster, hairdryer, etc);And either check t...

  • Setec Customer Support commented,

    Thank you for your feedback, this has been noted with the leadership team for review. In the meantime, there is the feedback & comment sections on each product, which you can suggest desired featur...