Setec Customer Support
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Activity overview
Latest activity by Setec Customer Support-
Setec Customer Support created an article,
How does the ProBoost work when both the alternator and solar are connected?
ProBoost is designed to make the most of the power sources available while you travel. When the vehicle is running, ProBoost will begin charging your battery from the vehicle’s alternator to ensure...
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Setec Customer Support created an article,
Where can I find the serial number on my BMPRO unit?
The serial number is printed on a white sticker on your unit, either on the front or the back.If the serial number is on the back of the unit, you can get it by unscrewing enough of the mounting sc...
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Setec Customer Support created an article,
How can I find my caravan's VIN number?
Your VIN number is located on your caravan's have a metal compliance plate. It’s usually located inside the front boot, on the drawbar, near the entrance door or inside a cupboard or wardrobe.You s...
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Setec Customer Support created an article,
How can I troubleshoot AC or furnace issues in the BMPRO Connect system?
For AC issues:Check for faults.Inspect/replace the Dometic Gateway.Check the CAN harness.For furnace issues, remove the wire from pin 16 and check for voltage when heating is activated.If voltage i...
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Setec Customer Support created an article,
How many ACs and furnaces does the BMPRO Connect support?
The BMPRO Connect system supports up to 3 RVC air conditioners/heat pumps and 1 furnace.The main climate zone is the only zone that can run the furnace.
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Setec Customer Support created an article,
Does the BMPRO Connect system control leveling jacks directly?
No, the BMPRO Connect system does not control leveling jacks directly.The BMPRO Connect node sends commands to the LCI Leveling Controller, which is the unit that controls leveling jacks.If levelin...
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Setec Customer Support created an article,
Why are my motors “locked out” in my BMPRO Connect system?
A motor lockout will occur if pin 64 detects 12V DC from the brake or clearance lights. This is a safety feature of the BMPRO Connect system.
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Setec Customer Support created an article,
How do I troubleshoot a motor that won’t move in my BMPRO Connect system?
If a motor won't move:Verify power supply at the Node.Check fuses.Use a multimeter on the motor channel:Extend should show +12V DC.Retract should show -12V DC.If one direction fails, replace the no...
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Setec Customer Support created an article,
What’s the difference between Direct Drive and Signal Controlled motors in my BMPRO Connect system?
Direct Drive: The BMPRO Connect node sends 12V DC directly to a motor, reversing polarity for extend/retract. This is common for awnings, jacks, some slides, and TV lifts.Signal Controlled: The BMP...
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Setec Customer Support created an article,
The tank readings in my BMPRO Connect system are incorrect. What should I check?
If the tank readings in your BMPRO Connect system are incorrect, check the following:View the diagnostics page in the BMPRO Connect app.Inspect the wiring between the sensor stickers and the Soul M...